Changes to the database layer of HelpSpot have been made and all HelpSpot sites should be back online. We will continue to monitor for performance issues. If you have continue to have problems, please contact customer.service@userscape.com.
Posted Feb 11, 2019 - 12:09 EST
Update
We are continuing to work on a fix for this issue.
Posted Feb 11, 2019 - 12:03 EST
Identified
We are currently making emergency changes to the HelpSpot database stack. Connectivity may be temporarily affected.
Posted Feb 11, 2019 - 12:02 EST
Investigating
HelpSpot cloud instances are currently seeing degraded performance. Our team is currently investigating this issue.