Upstream networking issues

Incident Report for HelpSpot

Resolved

The incident has been resolved!

Posted Jun 24, 2019 - 09:12 EDT

Monitoring

A fix has been implemented upstream. We are monitoring the return to normal operation.

From the CloudFlare status: https://www.cloudflarestatus.com/

"The network responsible for the route leak has now fixed the issue. We are seeing improvement and are continuing to monitor this before we consider this issue resolved."

Posted Jun 24, 2019 - 08:55 EDT

Identified

Upstream networking issues are preventing some customers from being able to view their HelpSpot instance within HelpSpot Cloud.

Please keep an eye on the following resources for more information:

* AWS Status: https://status.aws.amazon.com/
* CloudFlare Status: https://status.aws.amazon.com/
* Technical discussion for those interested: https://news.ycombinator.com/item?id=20262214

Posted Jun 24, 2019 - 08:36 EDT

This incident affected: HelpSpot Cloud.